Grievance Redressal Process at Finance Buddha

Level 1: Escalate to our Customer Support Centre

Call our customer support centre at +91 9542622483 between Monday to Friday (except National Holidays) from 11am to 7pm. Our customer support aims to resolve all your complaints within 10 business days.

Level 2: Escalate to our Grievance Redressal/Nodal Officer

The Company has appointed a Nodal Grievance Officer to redress customer grievances related to any digital lending-related complaints. The name and contact details of the Nodal Grievance Officer are provided below:

Resolution Process

• We aim to resolve all your concerns and complaints in our level 1 matrix within the said timelines.
• In the event, your concern remains un-resolved or not resolved to your satisfaction and you wish to escalate your concern to next level, you need to ensure that you have already exhausted the previous level(s). You are also required to hold a valid ticket number before approaching each level.
• Please note that due to technical or operational reasons there may be delay in resolving your complaint. Further, if the issue/grievance is related to a third party, then the afore-stated timelines may change. The delay/increased timelines may be dependent on the respective third party including but not limited to the clearing house/banks /network providers/regulator. In these cases, we will inform you promptly of such delay and increased timelines.
• In the event of a refund, you may get an approval for refund instantly, but it may take 3-10 business days for the money to be reflected in your account.